Refund policy

Our 30-day "feel steadier" guarantee
Try Groundline for 30 days. If you don't feel steadier, email us within 30 days of delivery and we'll refund the price of your product in full. You don't need to send anything back — keep the bottle.

  • Email hello@groundline-nutrition.com with your order number. A line about how it went helps us improve, but it's optional.
  • The guarantee covers your first order, one claim per customer.
  • Shipping costs are not refunded under the guarantee.

Damaged, faulty or wrong items
If your order arrives damaged or faulty, or you received the wrong item, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including shipping, at no cost to you.

EU customers: 14-day right of withdrawal
If you live in the European Union, you can withdraw from your purchase within 14 days of receiving it, without giving a reason. To do so, send us a clear statement (for example, an email to hello@groundline-nutrition.com) before the 14 days end.

  • Dietary supplements are sealed goods that can't be resold once opened for health and hygiene reasons, so the statutory right of withdrawal applies to unopened bottles with the seal intact. Opened bottles are still covered by our 30-day guarantee above.
  • Please send unopened products back within 14 days of withdrawing. Email us and we'll send you the return address. You pay the cost of returning the goods.
  • We'll refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal. We may wait to refund until we've received the goods back or you've shown proof that you've sent them.

Refunds
Approved refunds go back to your original payment method. We process them within 5 business days of approval; your bank may take a few more days to show it. If you haven't seen your refund after 10 business days, email us.

Your legal rights
This policy doesn't affect your statutory rights. EU customers are entitled to a legal guarantee of conformity for 2 years from delivery, under which faulty products are repaired, replaced or refunded.

Cancelling an order
Changed your mind before it ships? Email us within 12 hours of ordering and we'll cancel and refund it in full.

Questions?
Email hello@groundline-nutrition.com.