Shipping policy
Where we ship from
Groundline ships from several warehouses across the United States. Our main warehouse is in Denver, Colorado. Because we can't store every product in one location, an order may sometimes be split and arrive in more than one package from different warehouses. This never changes what you pay for shipping.
Where we ship to
We deliver to the countries available at checkout. If your country isn't listed at checkout, we can't deliver there yet.
Processing time
Orders placed on business days (Monday–Friday, excluding US public holidays) ship within 1–2 business days. When your order leaves our warehouse, you'll get an email with your tracking number. If your order is split, you'll get a tracking number for each package.
Shipping rates
- Standard shipping: $6.50
- Express shipping: $9.00
The exact rate for your address is shown at checkout before you pay.
Estimated delivery times (after your order ships)
- United States: 3–7 business days standard, 1–3 business days express
- Canada and international: 7–15 business days standard, 4–8 business days express
Delivery times are estimates. Customs checks, carrier delays and peak seasons can add a few days.
Tracking your order
Use the tracking link in your shipping email, or visit our order tracking page.
Changing your address
Email us at hello@groundline-nutrition.com within 12 hours of ordering and we'll update it. Once an order has shipped, we can't change the address.
Lost, late or damaged parcels
If your tracking hasn't moved for 7 days, a package arrives damaged, or something is missing, email us within 14 days of delivery (or of the expected delivery date) with your order number and, for damage, a photo. If your order was split, please check that all packages have arrived first. We'll send a replacement or refund you — whichever you prefer.
Customs, duties and import rules
Orders delivered within the United States have no import duties. Orders delivered outside the US, including to the EU, may be charged import duties, VAT or handling fees by your country's customs office. These are set by your government, are not included in our prices, and are paid by the recipient. Some countries restrict importing dietary supplements — please check your local rules before ordering.
Questions?
Email hello@groundline-nutrition.com — a real person answers.
